Returns & Exchanges

At Pierced, we want you to love your new look, which is why we offer a 30-day hassle-free return window for all unworn jewelry and apparel. Please ensure all items remain in their original, vacuum-sealed packaging to meet hygiene and safety standards for eligibility.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags and protective seals are intact to qualify for a full refund.

3

Ship It Back

Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location within 7 days of your request.

4

Receive Your Refund

Once our quality control team inspects your return, we will issue a refund to your original payment method or send out your new exchange items within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing